The luxurious Lucky Bansko Aparthotel SPA & Relax offers spacious apartments and studios with free WiFi access. The spa centre offers free of charge an ice room, a steam bath, a hot tub, contrast showers, a fitness centre Technogym, indoor bio pools with 33°С temperature, a pool with Dead Sea salts and a relax room with Himalayan salt lining.

All units have a fully equipped kitchenette and bathrooms with French cosmetics and bathrobes for adults and children.

The Lucky Bansko Aparthotel SPA & Relax houses 3 restaurants, serving traditional, Italian and alpine dishes, made from original recipes.

The Italian restaurant is part of the Aqua Complex of the hotel. In this complex, guests find swimming pools for adults and children and also different entertainment options and attractions at a surcharge.

The spa offers a variety of treatments and therapies, including ultrasonic peeling, RF face and body lifting, and anti-aging treatments with the high-quality French cosmetics of Academie. A children's playground and club are available. Through the winter season professional babysitters care free of charge for the children in the kids club.

The hotel organises excursions to cultural sites and monasteries in the area. In spring, summer and autumn, mountain trekking hikes are organized free every Wednesday and Saturday, with mountain guides.

During the active ski season rates include free transportation to and from the gondola station, every 15 minutes from 07:45 until 10:30 and from 14:00 until 17:30, as well as every 30 minutes from 10:30 until 12:00. A free evening shuttle to and from the centre of Bansko is also available.